Someone sends you a screen recording from a client call, or you record a quick testimonial on your phone and it lands in your Loom library. Either way, you've got a video and you want it on your website. You paste the link into Cantrip's Video section, hit save, and check the page.
Nothing's there. Not an error, not a broken image icon: the section you just added is just gone, like you never dropped it in.
Here's what's actually happening. Cantrip's Video section only knows how to read two kinds of links: YouTube and Vimeo. A standard watch link, a shortened youtu.be link, a Shorts link, a plain vimeo.com link, even one already in embed form: all of those get converted into a working embed URL automatically. Paste a Loom link, a Wistia link, a TikTok share, or a straight .mp4 file, and that conversion comes back empty. The section's whole template runs on one rule: if there's a working embed URL, show the video. If there isn't, show nothing at all. No warning, no placeholder, no "this link didn't work." Just an empty section sitting on your page.
That's not a bug. It's a small, deliberate feature that solves one problem (paste YouTube or Vimeo, get a responsive player) and never grew past it. Nobody wired up the other twenty video hosts, and nobody built an error state for when a link doesn't match. Worth knowing before you build a whole page section around a client's Loom recording and spend ten minutes wondering why it isn't showing up.
The actual fix is simple: re-upload the video to YouTube or Vimeo first, both free, then paste that link instead. Which one you pick is a real tradeoff, not a coin flip. YouTube is the one everyone already has an account for, and it doesn't touch your Cantrip storage. The catch: a YouTube embed can surface suggested videos, and sometimes ads, right where you wanted someone looking at your work instead. Vimeo's free tier keeps the player clean (no suggested clips, no ads) but caps how much video you can upload in a given week, which matters if you're posting new client testimonials often.
Most small business sites only need one video anyway: a product demo, a shop tour, an owner saying who they are on camera. Either platform handles that fine. Just get the video onto one of the two Cantrip actually reads, and check the link works before you build the rest of the section around it.